SIDEWALK / ORDER ASSISTANCE

Returns, withdrawal and support.

A change of mind and a problem with a product are different situations. Here is how to find the right support.

Withdraw from a purchase

For consumer purchases, withdrawal generally allows you to change your mind within 14 days of delivery, without giving a reason.

Read the conditions ↗

Store preview

No orders are accepted on this preview. The online withdrawal request and receipt confirmation will be enabled and tested before sales open.

Download the withdrawal template ↓

A damaged or incorrect item

Tell us about the problem, with your order reference and the affected product. Useful photos can help us understand what happened. This assistance is separate from withdrawal and does not replace your legal guarantee.

Contact assistance ↗